1  Applications

Unless a booking has been received in writing your booking has not been confirmed, The hirer acts on behalf of all the passengers travelling if the hirer is a company group etc.  An individual must be named as responsible person The hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred whether or not they travel with the party. The company can only accept instructions from the hirer.  If the hirer is not travelling a representative must be chosen and the company informed prior to hire.

2  Quotations

Quotations are given on the basis of information provided by the hirer.  The route used is at the Discretion of the company unless particularly unless particularly specified by the hirer in which case it will be clearly shown on the confirmation.

3  Use of the vehicle

The hirer cannot assume use of the vehicle between agreed outward and return journey nor to remain an destination for hirers use unless previously agreed with company.

4  Route and Time Variation

The company reserves the right to levy additional charges for additional miles or time than that agreed.  The vehicle will depart at times agreed by hirer. It is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirers instructions.

5  Drivers Hours

The hours of operations for the driver are regulated by law Neither the hirer or Passengers shall delay or interrupt the journey in such a way that the driver is breaching regulations.

6  Seating Capacity 

At the time of booking the legal seating capacity will be specified the hirer must not load the vehicle beyond the capacity.

7  Conveyance of Animals

No animals may be carried on a vehicle (other than guide dogs) without written prior agreement from the company.

8  Payment

Payment must be paid in full before the start of the hire unless otherwise agreed by the company or a credit facility already exists.

9  Cancellations by hirer

If the hirer cancels the following scale of charges

Cancellations without 24 hours notice full charge
Cancellations with 24 hour notice no charge

10  Cancellation by the company

In the event of circumstances beyond the company’s control e.g civil unrest strikes police road closures, terrorist attacks, adverse weather conditions and road conditions or the event of the hirer taking any action varying agreed conditions unilaterally the company may by returning all money, paid and without further liability cancel the contract.

11  Vehicle to be provided

The company reserves the right to provide a larger vehicle that that specified unless specifically instructed not to do so in such circumstances no additional charges will be charged.

12  Breakdowns and delays

The company gives its advice on journey time in good faith however as a result of breakdown traffic congestion or other events beyond the reasonable control of the company journeys may take longer than expected in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times and may remove any passenger from the vehicle whose behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

Passenger Property

The hirer should notify the company of items of exceptional value to be carried.  It is the hirer responsibility to minimise risk of loss when property is left unattended.


In the event of a complaint the hirer should seek a solution at the time by the driver or company.  If a remedy has not been provided complaints should be submitted in writing within 14 days of termination time of hire.

Minibus Shuttle Services Limited, Lower Ground Offices, 23 Sussex Street, London SW1V 4RR

Tel: 020 7821 1157 - Fax: 020 7834 6748 - Email: mbsreserve@aol.com